WHAT MAKES US DIFFERENT IS OUR QUALITY CRAFTSMANSHIP
AFFORDABLE PRICES AND EXCEPTIONAL SERVICE.
Magellan Dental Arts was founded by a local dentist in Vancouver, B.C, Canada. For the last 13 years, MDA has been committed to offering Canadian Dentists quality craftsmanship, affordable prices and exceptional service. Through our network of laboratories, we are able to offer the best value in the dental market today. Our goal is to expand patient access to affordable dentistry without compromising the quality.
Our dentists continually evaluate our lab work at 90% or higher.
Our dentist clients have scored our lab work with overall quality ratings of 90% or higher in the past 3 years.
We are so confident about our quality that we post all quality scores by our doctors.
Our dentists receive technical support from our Vancouver based lab.
From our Vancouver head office, our on-site CDTs provide local technical support, fast adjustments and re-shades as well as regular quality audits. Our partner lab was hand-picked for its small size, expertise and high quality of work. We continuously conduct internal audits and maintain daily communication to ensure an uninterrupted quality fabrication process. We offer a 10-business day turn around time.
Our dentists receive consistent quality.
We adhere to the rigorous ISO 13485:2003 quality management system that establishes the effective means to ensure product quality. We optimize our processes, implement preventative measures, and maintain high product quality. In addition, mandatory BSI Canada audits certify our adherance to the ISO standards.
Our dentists have a peace of mind.
We are the first dental lab in Canada to have Health Canada approval for the sale of our dental restorations.
Maintaining the Health Canada device licences assures our dentists and their patients that our restorations are fabricated using only world-leading brands, such as Ivoclar® and Zirkonzahn®, and are approved under the stringent government regulations.
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ACCOUNT SETUP
Give us a call at 1-866-484-7920 or
email us at info@magellandental.com
To set up your account with Magellan, just give us a call and we will send you our introductory package which includes all the necessary supplies for your order!
OUR PROCESS
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When your case is ready, you can schedule a pick-up with FedEx using our account #306577158, or call us and we can do it for you!
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Fill out our prescription form
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Wrap models in bubble wrap
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Place your case in the sealable lab bag provided
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Put the case in a Magellan box
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Place the box in a FedEx Pak, and stick the waybill on top
CASE PICK-UP
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COMMUNICATION
Once the case arrives at our office, we will contact you to confirm we have received it, and to address any questions or preferences you may have.
TECHNICAL SUPPORT
If you have any questions regarding your case at any point in the process, we can be reached by phone, email, or fax, and are usually very quick at replying.
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Experienced dental technicians are always available at our Vancouver office by phone or email
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Email us photos for custom shades. Refer to our blog to get tips for the best shade results, magellandental.ca
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If suggestions come up during case fabrication, we will call your office and email you photos demonstrating the issue
DR. PREFERENCE PROGRAM
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Designed to address your individual requests and ensure consistency in the quality of your restorations.
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We will send a Preference Form for you to fill out via email.
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Your case fabrication preferences will be included with each case.
Your case will be returned to you within 10 business days!
If there are any delays to the schedule, we will contact you as soon as possible so that you may have ample notice of the delay.
Need your case back sooner? Talk to us!
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CASE DELIVERY
QUALITY POLICY
MAGELLAN is committed to providing innovative high quality products and services that meet or exceed the expectations of our customers. We recognize that all employees are responsible for the quality of the work they undertake, no matter what position or function they have within the company. Our team effort and dedication to quality enables us to be a premier global leader in the prosthodontics supply industry.
Our commitment involves:
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Maintaining an effective Quality Management System for compliance with national and international regulations and requirements;
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Maintaining a shared quality vision and a focus on maintaining the effectiveness of our products, processes, and services (including delivery);
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Understanding the requirements and meeting the needs of our customers;
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Involving all employees in the delivery of quality products and services.
