Frequenctly Asked Questions |
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1. How much time do you require to process a case?
1. How much time do you require to process a case?
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We require 14 calendar days from
the day you ship to us to arrival
back in your practice. |
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For Procera crowns and abutments
or complex cases we
require 21 calendar days from
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day you ship to us. |
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4. What is the difference between HIGHESTHETIC™ and ADVANTAGE™?
4. What is the difference between HIGHESTHETIC™ and ADVANTAGE™?
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Magellan Dental Arts now offers two lines of restoration: HIGHESTHETIC™ and ADVANTAGE™ |
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Our HIGHESTHETIC™ line offers the highest degree of precision and esthetics for full mouth esthetic reconstruction created by LVI trained technicians. These Advanced Layered Restorations are fabricated in Vancouver at a breakthrough price of $275 per unit including temporary stents, a savings of 30% or more. |
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Our ADVANTAGE™ line offers your everyday fixed and implant prosthetics starting at $135 for a PFM Titanium (alloy included), a cost savings of up to 60% due to our exclusive partnership with a certified by ISO 9001, ISO 13485, CE Mark 0483, EN 480001 overseas laboratory. All our components, parts, alloys and porcelains of these restorations are approved by Health Canada. |
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5. How do I ship a case to you?
5. How do I ship a case to you?
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For your first shipment please call us at 1-866-484-7920 to help you schedule your first pick-up
with FedEx Courier
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Magellan uses FedEx Courier as its exclusive courier across Canada.
FedEx covers most areas of Canada.
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For areas with no coverage we use other couriers at additional charge. |
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FedEx picks up packages the same day, if scheduled before 3pm. |
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Magellan offers Free shipping of cases through FedEx Courier Canada when
you ship 3 units or more in one package to Magellan.
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- For shipments less than
3 units
- via FedEx: we charge a flat rate of $17.00 for round trip shipping
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Other Couriers
- please call us for rates |
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6. Is Magellan Dental Arts Health Canada Approved?
6. Is Magellan Dental Arts Health Canada Approved?
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Magellan received Class III Medical
device licenses for its complete line
of dental prosthetics from Health
Canada. Click here to view. |
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Magellan holds Health Canada Establishment
License 3249. |
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Magellan has an ISO 13485:2003 Quality
Management System certified by BSI
Group Canada.
The ISO 13485 QM System is considered
the gold standard for all medical
device manufacturers worldwide. |
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Magellan’s development and
implementation of our Quality Management
System is an essential part of our
commitment to the highest quality. |
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Our lab partners have received such
distinctions as Quality Certification
from ISO 9001, ISO 13485, CE Mark
0483 (European Quality Standard),
EN 480001 (European Quality Standard)
& USA FDA approvals. |
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7. How can Magellan Dental Arts offer such good quality for such low price?
7. How can Magellan Dental Arts offer such good quality for such low price?
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Through innovative partnership with
Hong Kong based laboratories that
have significantly
lower labor costs we are able to offer
savings of 40% or more while still
utilizing the same
materials and systems dentists trust
and rely on. |
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You can view live quality
evaluations of cases provided
by MDA doctors. |
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8. I am happy with my present lab, why should I try Magellan?
8. I am happy with my present lab, why should I try Magellan?
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You can still benefit from Magellan’s
quality and value. You may have patients
that would go
ahead with dentistry if you were able
to offer a more affordable fee, without
affecting your
bottom line. |
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In most cases, implant prosthetics
are not covered by any dental insurance.
Our implant lab
work can save you and your patients
up to 60% which can be a substantial
portion of the
treatment fee. |
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9. What is your warranty policy?
9. What is your warranty policy?
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5 Year Warranty for all Magellan permanent restorations from date of invoice. |
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Remake or repair at Magellan's discretion at no charge for same restoration.
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Doctor pays difference for more costly restoration.
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Magellan's warranty does not cover the following:
- Cash refund for prosthesis
- Cost incurred for removal or reinsertion
- Repairs or replacement resulting from accident, neglect, abuse,
failure of supportive tooth or tissue structures, relines, improper
adjustments or improper dental hygiene.
- Repairs or replacement for cases which did not meet Magellan
standards upon receipt of case.
- Implant and attachment components. Warranties on these items are
covered by their respective manufacturers.
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10. Payment Policy and Methods
10. Payment Policy and Methods
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In order to keep our prices as low
as possible, our payment policy requires
either: |
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Your Credit Card information on
file and we charge your credit card
on the 15th of the fol
lowing month. We accept Visa and Mastercard.
OR |
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You send us cheque payment which
we must receive by the 20th of the
following month. |
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If we are unable to process your
credit card, we will advise you so
that you can make alternate arrangements. |
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If we do not receive your payment
by the 20th of the month, we begin
charging interest from
the 1st of that month at a rate of
1.5% per month on the overdue balance. |
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We reserve the right to request
credit card payment prior to shipping
for any accounts that
have an overdue balance. |
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11. Monthly Statements
11. Monthly Statements
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We fax a monthly statement to your
fax on the first of every month. |
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We do not mail statements |
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